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Return Items

You have the right to return or change the products you bought, without having to tell us the reason why you want the products returned, within 14 days from the date of receipt. Returned products must be in their original condition and accompanied by their packaging and retail receipt. For product returns, contact us first by phone at 2510224866 or by mail: [email protected]. You also have the ability to change the product within 14 working days of receipt with any other of your choice, of the same value as the first or higher. In any case, you are charged with the shipping and return costs of the replaced product. In case of return of a product and its non-replacement with another, the store will pay the amount of your order within 14 working days from the day of receipt in the same way as the payment was made, except in the case of cash on delivery in which the company will deposit the amount of money in your bank account, simply indicating the IBAN of your account.

Non-refundable products:

  • Rolling Embroidery Threads (DMC)
  • Items sold by the measure and we have cut to execute the order.